Company: Baker Hughes, a GE Company
Skills: Executive
Experience: 10 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: San Ramon, California, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Role Summary:

The VP - Global Services will provide direction for a global team primarily delivering on large enterprise software and data science deployments for BHGE customers. You will be responsible for building and managing regional teams to deliver high functioning service implementation models that meet market needs and build up a profitable services business focused on the digital transformation of our customers.

Essential Responsibilities:

The developed solutions will consist of existing core capabilities and commitments for our projects business, innovations from existing capabilities, and new innovations supporting shifting market needs. These solutions need to be aligned with clients and the teams needs as well as cross functionally aligned with stakeholders such as sales, partner product teams, support, and training. You will achieve the regions business objectives measured by customer satisfaction, revenue, and billable utilization.

In this role VP - Global Services, you will:
  • Through effective leadership, ensure the delivery of high quality service and delivery within the global team including the assessment of services opportunities and deployment of a full portfolio of services and/or solution offerings, based on customer need
  • Regional customer relationship and escalation management
  • Collaborate with other regional Global Services practice leaders to ensure alignment around delivery of customer outcomes for BHGE
  • Identify future upsell opportunities (change orders, adjacencies)
  • Partner and collaborate with sales, service, and marketing teams to define a cohesive strategy and execution in delivering solutions to customers in the region
  • Be able to scale execution as needed within region to deliver speed, customer execution and market competitiveness
  • Provide strategic organizational leadership and direction to ensure the execution of high-quality service and delivery in the region
  • Partner and collaborate with Sales GMs, Commercial Solutions Leaders, and our partner's Centers of Excellence (CoE) to ensure a cohesive strategy and execution in delivering solutions to customers
  • Leverage internal relationships with Regional, CoE, and Cross-Functional teams to enhance business performance and customer experiences
  • Drive continuous improvement, process excellence and productivity within the region
  • Inspire a 'one team' culture and community that connects the broader Digital team in region and throughout the world
  • Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
  • Drive overall customer satisfaction in region, manage major customer escalations and drive best in class customer service excellence throughout the regional implementation organization
  • Lead the continued evolution of the Digital Services implementation organization and the capabilities of the team
  • Participate in and strengthen the partnership between Sales and Service in order to provide disciplined risk review procedures, ITO / OTR handoff's, seamless customer service, and rapid response and customer satisfaction.
  • Share and leverage best practices across regions to ensure best-in class, unified approaches and to customer delivery

  • Bachelor' Degree in Engineering, Business or Finance from an accredited college or university
  • Minimum 10 years of experience in enterprise software
  • Minimum 8 years of leadership experience building and managing professional services teams proficient with deploying large scale enterprise software deployments

Eligibility Requirements:
  • Travel 30% of the time, as required

Desired Characteristics:
  • Minimum 15 years of experience in enterprise software preferred
  • Minimum 10 years of leadership experience building and managing professional services teams proficient with deploying large scale enterprise software deployments preferred
  • Broad and deep technical experience with cloud and emerging technologies, including Outcome as-a-Service (OaaS), Infrastructure-as-a-Service (IaaS), and/or Platform-as-a-Service (PaaS)
  • Experience with cloud deployments, software integrations and analytics apps
  • Demonstrated experience with global software system implementation organizations
  • Experience leading a large, complex Software Implementation Services Organization
  • Experience with cloud deployments, software integrations and analytics apps
  • Demonstrated operational management experience, with track record in developing successful technical, software support organizations
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Focus on driving customer outcomes to determine success through direct customer interaction and organizing the team for customer impact
  • Exceptional interpersonal skills- ability to synthesize complex issues and communicate into simple messages for peers, customers and national employee teams
  • Strong business acumen
  • Proven ability to influence, energize, develop and drive change through exceptional written and verbal communication skills
  • Experience leading a P&L with financial responsibilities and providing leadership for all functional services areas including experience handling customer escalations
  • Strong track record of building a high-performance team; attracting, developing and retaining talent
  • Demonstrated success in working with customers to resolve complex issues and develop solid business relationships
  • In-depth knowledge of and experience in the Digital Technologies, IT, Software markets, and GE

Digital Software Solutions:
  • Inclusive leadership style with a focus on personal involvement, trust and flexibility
  • Ability to present in front of large groups, deal with ambiguity, and demonstrate composure in stressful situations where competing priorities must be managed
  • Proven client engagement capability: unrelenting passion and zeal to engage with customers
  • Passionate about driving change / influence across cross functions and organizational boundaries
  • Ability to translate strategic direction into tactical deliverables that are readily embraced by organization's tactical layers

Business Acumen:
  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

  • Coaches and mentors team members
  • Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
  • Delivers tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
  • Participates in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:
  • Contributes to a positive team culture and working environment. Works and collaborates well with others
  • Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
  • Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate
  • Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives

  • San Ramon, CA

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more