Company: Baker Hughes, a GE Company
Skills: Customer Service
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Role Summary/Purpose

Reporting to Operation leader, The Senior Service Manager Leader will be responsible for all Americas sites execution covering CS, TX & Upgrade outages, he is accountable for outage preparation, planning, leading flawless executions and close out planned / emergent outages.

Essential Responsibilities

In this role, you will integrate and develop processes that meet business needs across the operation execution organization, manage complex execution issues within functional areas of expertise, be involved in long-term planning and contribute to the overall business strategy.

In the role of the Senior Service Manager Leader, you will:
  • Assuring flawless outage execution & lead highest Safety / Quality managements & performance
  • Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services
  • Maintain good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer
  • Managing& driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities , resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews , manage on job cost tracking , outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA
  • Proactively review all planned outages through production rigor, making sure utilizing smart apps and new digitized platforms for all outage's reviews
  • Technical interface & contribution with sales, finance, commercial, engineering and project managers on financial pacing, cost classification, margin review and related opportunities & projects
  • Partner with quality and process excellence teams to drive continuous improvement, initiatives and process development related to outages execution
  • Support outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles
  • Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, OneEHS, FME and Customer Outage Reports
  • Work with web systems applications such as P6,FAP, Oracle Field Services, Field Services Portal, for proper allocation, preparation & planning
  • Respond to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner
  • Support strategic initiatives across the sub region for all field execution/ Quality/ EHS activities
  • Report sub-region operational metrics and support operational excellence initiatives
  • Work with other region Operations team to provide sub regional focus on services fulfillment, planning, resource allocation
  • Support HSE guidelines, monitor HSE performance
  • Work with regional resources manager for outage scope planning and execution
  • Engage, support and coaching junior service managers, Senior FSE on leadership skill and career path

  • Bachelor's Degree from an accredited college or university
  • Minimum 5 years of experience in the Oil & Gas field

Eligibility Requirements
  • Travel up to 5% of the time, as required

Desired Characteristics
  • Minimum 10 years of experience in the Oil & Gas field industrial experience
  • Experience of managing complex outages gas / steam turbine & compressor, generator,& auxiliary system outage planning and execution
  • Knowledge & experience within the Oil & Gas industry
  • Experience in planning and project managing outages
  • Strong Safety & Quality background
  • Strong leadership, interpersonal skills & team leader in a dynamic, energetic and complex customer site environment, equipped with quick learning capability and well ownership
  • Able to interface effectively with all levels of the organization and external customers
  • Demonstrated communication& organizational skills
  • Strong technical & maintenance knowledge of heavy-duty gas turbines, commissioning and startup
  • Be self-motivated, confident and able to work under high pressure, constraint time & committed
  • Good communication skills, able to influence stakeholders to deliver customer & business needs
  • Ability to work multiple projects simultaneously and effectively in a cross-functional team

  • Houston, TX 77041

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more