Skills: Customer Service
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Shanghai, Shanghai, China
No location/work authorization restrictions found.
Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
People are a key part of our success and how we do business; hence, we invest in our 64,000+ employees in over 120 countries. Fostering a diverse and inclusive workforce is not just the right thing to do, but critical to achieving a competitive advantage.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
Role Summary:The lead service specialist will be responsible for growing service agreement for installed base customers by working with service & sales team to customize service offering and drive commercial results. The lead service specialist will need to work closely with internal team and customers to ensure successful SSA execution, renewal and scope extension.
Essential Responsibilities:Work with service and product line team to create standard / customized service offerings for customers, and drive service agreements coverage and penetration.
Develop strong customer relationships and serve as the interface between customer and all internal organizations creating one BHGE for the customer.
Work with internal team to understand and communicate commits and status to customers
Manage service agreements and lead service delivery that continuously surpasses customer expectations.
Support report, forecasting, billing and collection activities.
May also engage in sales activities for assigned customers.
Leading process improvement efforts to support the achievement of business objectives
Proactively identify customer needs and develop and implement customer specific solutions.
Support other service growth efforts and operation excellence.
Bachelor's degree from an accredited university or college
Strong English language skills in both written and speaking as mandatory requirement.
3+ years direct experience in a customer facing position.
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Demonstrated ability to lead programs/projects
This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more