Company: Baker Hughes, a GE Company
Skills: Business Development
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Billerica, Massachusetts, United States
No location/work authorization restrictions found.

Role Summary/Purpose

Global Services Leader is a key role within BHGE's Sensor Solutions product line. VitalyX is a revolutionary new fluid monitoring solution that enables customers to protect their industrial assets and enable condition-based monitoring. The Global Services Leader owns the execution piece of the solution, from installation to commissioning and post commissioning customer support for both the mechanical and digital aspects of the solution. The Global Services Leader will also identify the scope of global customer support, build, and manage a team to support those global needs

Essential Responsibilities

Global Services Leader will be responsible for executing a successful strategy for installation, commissioning and equipment uptime of BHGE's VitalyX solution platform. You will also drive a culture of safety, customer satisfaction and rapid responsiveness throughout your team. Lastly, the Global Services Leader will demonstrate practical and innovative ways to meet business objectives.

In the role of Global Services Leader, you will:



  • Set vision and develop strategy to successfully execute the deployment of the VitalyX platform in customers assets
  • Build and maintain key relationships with customers
  • Identify the team structure and needs based on customer requirements. Build the world class team and ensure they perform optimally
  • Develop procedures and installation manuals to support VitalyX deployment
  • Work with Product Management and Technology to design hardware and software that is easy to deploy and support customers' needs
  • Develop business practices to efficiently manage customer orders, from order to deployment
  • Ensure optimal uptime of equipment and software
  • Ensure continuous business improvement is aligned to benchmarks and standards including productivity and deflation
  • Provide input to business strategic planning process and programs to support growth of the business
  • Benchmark and share best practices with other global operations
  • Work with global servicing teams to ensure operational alignment of KPIs
  • Drive a culture of strong HSE management within both BHGE employees and those who they interact with







  • Bachelor's Degree from an accredited college or university
  • Minimum 5 years of experience in field services, preferably in the marine, power generation, transportation or wind industry


Eligibility Requirements





  • Travel up to 40% of the time, as required


Desired Characteristics





  • Proven years of work experience in services, operations, with extensive time being spent in the field
  • Demonstrable passion for technology and learning and development
  • Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the
  • organizational matrix
  • Ability to perform in a fast-pace environment juggling and executing on multiple priorities
  • Demonstrated ability to negotiate commercial agreements and develop business growth strategies
  • Analytical and strategic thinking skills
  • Strong organizational and strategic operating skills
  • Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and client trends - go beyond the status quo
  • Ability to deal with ambiguity, strategic agility, manage diversity and drive for results







  • Billerica, MA or Houston, TX


This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more