Skills: Customer Service
Experience: 1 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Odessa, Texas, United States
In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in more than 80 countries and has a network of approximately 700 locations, including manufacturing, service, research and development, and training facilities and employs approximately 26,500 people.
Weatherford delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.
Has responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Processes routine to moderately complex transactions on-line, researches, resolves routine to moderately complex problems and inquiries, and refers difficult problems to more senior representatives. Cross-sell or refer products, account maintenance, report generation, and project work.
DUTIES & RESPONSIBILITIES:
Respond to quote requests from outside and inter-company customers.
Fill out contract, quotation and shipping forms.
Assist with sales of new or additional services.
Arrange for and coordinate transportation of product to customer as required.
Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
Contact customers via phone or in person and receive orders for products.
Determine charges for product requested.
Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.
Purchase (within limits) materials in support of orders.
Continuously expedite and report on Work Order status.
Proficient verbal communication skills
General knowledge of products to be sold and purchased
General computer knowledge
Must have basic reading, writing and math skills
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
Should be able to work and interact with all levels of personnel
Minimum 1-3+ years related experience with demonstrated competencies.
The physical ability to immediately respond to emergency situations.
Must reside within a 50 mile radius of Odessa/Midland area.
Valid Driver's License
Oil and gas experience
POSITION SPECIFIC DETAILS
Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested
Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. We may be a large company, but we empower our team to create fresh ideas that challenge convention and break the status quo. Our employees are the key to driving our growth and success. Everywhere we operate, they are inspired to develop new and efficient ways of raising the bar to meet the needs of an evolving industry and solve our clients’ toughest challenges.
At Weatherford, you will work in an exciting, high-energy environment where we are making groundbreaking, award-winning advancements in oilfield technology. The opportunity to explore your potential is limitless.
Visit www.weatherford.com/careers to learn more.
Weatherford is ranked in the Global Top 10 in Rigzone's Ideal Employer Rankings - find out more here.