Company: Baker Hughes, a GE Company
Skills: Contracts Administration, Customer Service
Experience: 2 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Stavanger, Rogaland, Norway
No location/work authorization restrictions found.
Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
People are a key part of our success and how we do business; hence, we invest in our 64,000+ employees in over 120 countries. Fostering a diverse and inclusive workforce is not just the right thing to do, but critical to achieving a competitive advantage.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
Role Summary:Baker Hughes, a GE company (Oil Field Equipment) are currently looking for a temporary Operations Delivery Manager to cover a project need for 2 years.
The role will provide overall leadership for Customer/Field(s) and be accountable for business development, Customer satisfaction, services orders and contract management for dedicated customers/field(s) within the region.
Essential Responsibilities:Accountable for interfacing with the customer, internal teams, regions, and functions to integrate, develop and ensure execution from handover to installation and services including proactive management through life of field
Integrate with the customer and BHGE's matrix organization, build strong long-term relationships with customers in the region, single point of contact for BHGE and customer for wing-to-wing execution
Owner of relevant reporting to customer (monthly, quarterly and others)
Owner of services orders and as sold Contribution Margin (CM) while supporting Sales for customers in the region
Responsible for managing relevant operating rhythms as agreed with the customer
Identify new revenue streams in contract while extending contract profitability and articulate schedule & cost impacts due to both internal and customer driven changes
Owner of past dues and guide and assist operations to clarify contractual and or other issues driving past dues
Partner with the customer, sales/commercial and region in order to help develop and execute strategies for growing the Services & Offshore offerings, sales, and profitability
Interface regularly with the Product Line leaders to review progress of customer growth initiatives and participate in the development of new product & service offerings
Partner with the Regional Leader and the matrix organization to drive operational excellence with processes and tools with a focus on continuous improvement
Promote and own a working environment to achieve excellence in EHS, Compliance, Quality, Customer Service & Productivity
Services orders and as sold CM
Non-productive time resolution
Net promoter scoreQualifications/Requirements:Bachelor's degree from an accredited university or college or equivalent knowledge/experience
Relevant experience in Customer Contract Management
Desired Characteristics:Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and guide teams
Lead initiatives towards customers
Ability to understand and navigate complex wing to wing deliveries
Effective problem identification and solution skills
Proven analytical and organizational ability
This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more