Company: Petroliam Nasional Berhad (PETRONAS)
Skills: Marketing, PR / Corporate Communications
Other Skills: Design & development, Wed Design, Advanced level Adobe softwares
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: Malaysia


Lead, coordinate and implement engagement and communication plans for Group HR Services in promoting Self Service Service Culture and Self Directed Mindset within PETRONAS Groupwide.



1) Engagement & Communication Plans

Develop, implement and lead Engagement & Communications plans for GHRS in promoting the Self Service Culture and Self Directed Mindset for internal and external stakeholders.


2) Stakeholder Communication

Acts as custodian for GHRS Communication platforms (develop, manage, promote, audit and analyse (the effectiveness of the platforms)). Develop, implement and govern effective communication plan / modes of communication and guidelines to GHRS stakeholders to ensure impactful communication to stakeholders.


3) Content Review and Development

Develop, review and verify the content of publication, announcement, news of GHRS published in the intranet, web portal and etc. to ensure valid and effective communication with stakeholders.


4) Customer Engagement Support

Lead and strategise GHRS promotional activities through creative and attractive programmes to attract and increase stakeholders' awareness in Self Service Culture and Self Directed mindset.


5) Continuous Improvement

Implement continuous improvement opportunities and initiatives in Customer Experience Management based on recommendation and direction from GHRS management to improve Customer Experience Management internal processes and overall service delivery.


6) Internal Stakeholder Management

Plan, implement, and provide consultancy to internal stakeholders in regards to all communication and engagement activities in promoting the Self Service Culture and Self Directed Mindset.



  • 5-7 years experience with at least 3 years in HR operations or Shared Services operations.
  • Bachelors Degree in any discipline from recognized universities/institutions.
  • Experience in sales and marketing and/or project management would be an advantage.




Petroliam Nasional Berhad (PETRONAS) is Malaysia’s fully integrated oil and gas multinational ranked among the largest corporations on FORTUNE Global 500.


Operating our core business in the Upstream and Downstream sectors, we are present in more than 65 countries since first incorporated in 1974. We are among the top five oil and gas companies (in terms of production) and the most profitable company in Asia.


We steadily drive for new solutions and continue pushing boundaries to manage new realities and add value to oil and gas resources in a manner that carefully balances commercial, environmental and social considerations.