Company: Cammach Bryant Limited
Skills: Sales
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Aberdeen, Scotland, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: United Kingdom


Our client is looking for an Inside Sales Supervisor for a permanent position, located in Dyce.

ROLE

To provide sales support to Outside Sales team and Customers; to meet and / or exceed Customer request(s) / expectations and / or contractual / sales order(s) requirements

RESPONSIBILITIES

  • Supervising Customer Support Coordinators to ensure that quality service is provided by the team
  • Completing annual performance appraisals for Customer Support Coordinators
  • Motivating and supporting Customer Support Coordinators
  • Developing and improving procedures and processes between Customer Support team and internal customers
  • Assist Sales Engineers with customer communications
  • Liaising with the Finance department to ensure timely invoicing based on information supplied by Customer Support team
  • Acquiring and developing product, Company and industry knowledge by self-tuition, working with Sales Engineers and attending training courses if required
  • Assisting Sales Engineers in exploiting and developing sales opportunities and maintaining a high Company profile
  • Attending customer meetings with Sales Engineers or individually
  • Assisting with enquiry review, quote / bid preparation and contract review
  • Assisting with preparation of customer presentations
  • Achieve Budget and / or set Monthly product sale revenue targets
  • Monitor and Report Sales Order status to Sales or Customer; work with Material and Production planners to provide a reliable progress schedule
  • Manage sales and rental orders to meet customer requirements and reconcile the close out
  • Promoting and providing continuous and effective after-sales support
  • Liaising with other departments with regard to pertinent day to day operations and orders in hand
  • This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders and distressed sales orders to coordinate resolution of delivery impediments (i.e. NCRs, material shortages, etc.) and ensuring the Company meets On-time delivery (OTD)
  • Generating request documentation for procedures and service manuals and liaising with Service department (primarily Houston) and customers to ensure correct and timely availability of manuals / procedures
  • Sourcing drawings, technical information and data as required
  • Participating in production meetings
  • Attending revenue meetings with management
  • Coordinating sales order review meetings
  • Participating in the on-call response system
  • Promoting HSE, Company and client processes and programs

REQUIREMENTS

Minimum

  • Strong knowledge of subsea and / or surface drilling and completion systems
  • Knowledge of MRP systems
  • Good general IT skills
  • Knowledge of commercial and contractual matters
  • Good communication and interpersonal skills
  • Strong administration and time management skills

Preferred

  • HNC in Mechanical Engineering or Business Administration
  • Previous experience in customer facing roles
  • Previous experience within a supervisory position
  • Knowledge of international logistics
  • Organisation and management skills
  • Project management, planning and execution skills