Company: Hydrasun Limited
Skills: Contracts Administration, Customer Service, Sales
Other Skills: Internal Sales, Technical Sales
Experience: 3 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Stockton-on-Tees, England, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: United Kingdom


Hydrasun is a leading specialist provider of integrated fluid transfer, power and control solutions to the energy industries, successfully delivering flexible hose, integrated instrumentation products, umbilical solutions and integrity management services worldwide.

We are recruiting for a Customer Service Advisor for our Teesside office to process customer enquiries in an accurate, compliant, efficient and professional manner. The successful candidate will build effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times.

Essential Experience, Competencies and Qualifications

  • Previous experience in a similar Technical sales role within a supply company in the service industry.
  • Ability to communicate both verbally and in writing at all levels.
  • Ability to build proactive relationships with customers and team members.
  • Ability to interact as an effective team member.
  • Competent in the use of computer systems, in particular Word, Excel and Power-point.
  • Excellent attention to detail.
  • Ability to demonstrate a flexible "can do" approach to their work.
  • Ability to plan and organise their workload to ensure deadlines are met.
  • Ability to delegate work effectively and ensure that tasks are monitored and completed.
  • A motivated individual who is able to use their own initiative.
  • Ability to negotiate with customers.
  • Possess the necessary drive to lead a team when required.

Desirable Experience, Competencies and Qualifications

  • A qualification and / or training courses in selling techniques and methods.
  • S/NVQ level 3 in Customer Services.
  • Previous experience in an internal sales environment within the Oil and Gas Industry.
  • Experience with Instrumentation and Hydraulic Products
  • A working knowledge of Hydrasun products.
  • An understanding and previous experience of using ERP systems.

Duties will include but not be limited to:

Customer Service

  • Continually improve levels of customer satisfaction.
  • Ensure customers receive and perceive "value for money".
  • Provide and exceed enquiry intake, order conversion and invoiced sales targets.
  • Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness.
  • Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation.
  • Ensure enquiries are processed and quoted expediently and within agreed timescales.
  • Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.
  • Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.
  • Manage customer service performance. Address issues of underperformance.
  • Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats & requirements.
  • Adhere to any duty rota that is which may be in force.

Continual Improvement / Personal Development

  • Promote a strong "team" environment and a culture of continuous improvement throughout the department.
  • Promote effective and safe working practises that comply with the company's safety and quality management systems.
  • Understand and be accountable for CSD targets and objectives.
  • Understand and be accountable for agreeing and achieving personal objectives.
  • Put forward any suggestions for improvements to the Customer Service Manager
  • Attend formal Team Briefings when requested. This may be in your own time.
  • Be an effective team member and actively promote communication and information sharing within supply chain and across the wider Hydrasun.

 

Hydrasun is a leading specialist provider of integrated fluid transfer, power and control solutions to the energy industries, successfully delivering flexible hose, integrated instrumentation products, umbilical solutions and integrity management services worldwide.

 

Our product and service offering is driven by customer requirements to continuously improve safety, quality, technical integrity, reliability, environmental awareness and value for money. Through our established global network of operational bases and partnerships we offer:

 

•Fluid Transfer
•Integrity Management
•Umbilicals & Subsea Connectors
•Hydraulic Power & Control
•Instrumentation & Process Control
•Engineering & Technical Support

 

Hydrasun currently exports to around 60 countries, which has included developing significant sales in countries such as Angola, Brazil and USA. The company has international operational bases established in Azerbaijan, Kazakhstan, UAE, Brazil and The Netherlands as well as a further presence in West Africa and the US Gulf of Mexico.

 

The company’s global staff numbers have increased by around 100 in the past year to a total workforce of nearly 600 currently.

 

Hydrasun was recently awarded the coveted Overall Global Business of the Year at the Northern Star Business Awards 2012, along with awards for Achievement in International Business and Outstanding Contribution to Society.