Skills: Customer Service
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Carrollton, Texas, United States
In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.
Under broad direction, serve as the key point of contact for customer service/inside sales for Halliburton Manufacturing's Dallas Machine Shop. The Sr. Customer Service Specialist will ensure accurate and processing of orders, timely response on request for quotation, and track shipment on-time delivery.
•Serves as primary contact with affiliates, Manufacturing PSL's (Product Service Line) to identify value in strategic partnership and meet customer expectations.
•Capture & execute on opportunities for increased utilization of the Dallas Machine Shop by selling manufacturing capabilities and Customer Service.
•Utilizes knowledge of products and processes to service customer needs.
•Serves as a liaison for communication with engineering, manufacturing, procurement, etc. to fulfill customer requirements.
•Responsible for expediting resolution of escalated issues and investigating to resolve issues with various groups including Procurement, Planning Group, PSLs, Logistics and other customers.
•Pro-actively identifies improvement areas and constantly improves processes.
•Coordinates cross-center (various manufacturing sites/facilities) and vendor supplied orders as required and monitors those shipments.
•Works with Legal group/team to ensure export compliance and stays current regarding international material movements and shipping regulations.
•May create shipping documentation and invoicing as part of sales order process.
•Provides direction or guidance to other resources on the team to provide training and mentoring.
•Directs the movement of material for global multi-PSL operations.
•Requires High School Diploma or equivalent.
•Minimum of 4 years of experience in a customer service environment required.
•Additional experience in areas such as procurement, materials, or logistics is preferred.
•4+ years in Customer Service.
•Associate/Bachelor Degree in related field.
•Experience prioritizing multiple complex projects/customers in a fast-paced environment.
•Strong Written/Verbal Communication Skills to be able to translate customer expectations to multi-functional team.
Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and /or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available including a Sr. Customer Service Specialist through Customer Service Leader.
Halliburton is an Equal Opportunity Employer.
2601 Belt Line Rd, Carrollton, Texas, 75006, United States
Requisition Number: 73477
Experience Level: Experienced Hire
Job Family: Manufacturing & Supply Chain
Product Service Line: Supply Chain Mgmt
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation is competitive and commensurate with experience.
Founded in 1919, Halliburton is one of the world's largest providers of products and services to the energy industry. With over 50,000 employees, representing 140 nationalities, and operations in approximately 70 countries, the company serves the upstream oil and gas industry throughout the lifecycle of the reservoir – from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction, completion and production optimization. Halliburton's fascinating and proud history reveals a continuous focus on innovation and expansion that began with the company's founder, Erle P. Halliburton. After borrowing a wagon, a team of mules and a pump, he built a wooden mixing box and started an oil well cementing business in Duncan, Oklahoma.
In the 1930s, Halliburton established its first research laboratories where the company tested cement mixes, began offering acidizing services to break down the resistance of limestone formations and increase the production of oil and gas, and performed its first offshore cementing job using a barge-mounted cementing unit at a rig in the Creole Field in the Gulf of Mexico. This was the beginning of what was to become the world's most extensive offshore service.
Halliburton took the initial steps toward becoming a worldwide company in 1926. We sold five cementing units to an English company in Burma, the start of our Eastern Hemisphere operations, and Erle P. Halliburton sent his brothers to open our business in Alberta, Canada. We opened in Venezuela in 1940. By 1946, the company – using its innovative technology – had expanded into Colombia, Ecuador, Peru and the Middle East and began performing services for the Arabian-American Oil Company, the forerunner of Saudi Aramco.
In 1951, Halliburton made its first appearance in Europe as Halliburton Italiana SpA., a wholly owned subsidiary in Italy. In the next seven years, Halliburton launched Halliburton Company Germany GmbH, set up operations in Argentina and established a subsidiary in England.
In 1984, Halliburton provided all of the well completion equipment for the first multiwell platform offshore China. Two years later, Halliburton became the first American company to perform an oilfield service job on the China mainland
The final decade of the 20th century brought more changes and growth to Halliburton. The company opened a branch office in Moscow in 1991.
The company realigned its work into Eastern and Western Hemisphere operations in 2006, and in 2007, divided its service offerings into two divisions: Completion and Production, and Drilling and Evaluation.
Today, Halliburton offers the world's broadest array of products, services and integrated solutions for oil and gas exploration, development and production.
To learn more about career opportunities, please visit www.gohalliburton.com.
Halliburton is an equal opportunity employer.
Halliburton placed 2nd in the 2018 Rigzone Ideal Employer Rankings - find out more.