Company: etpm Ltd
Skills: Electrical Engineering, Mechanical Engineering, Field Service Tech
Other Skills: Imagining, ROV, Integration
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Salary: Euro 50-55K
Location: County Kildare, Ireland

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Located in region: Europe


We are currently seeking a Field Engineer to join the company.  This is an exciting opportunity to work as part of a team and contribute to the advancement of the Product Suite which includes Computer vision algorithms, Image and point cloud processing and UI development.
 
While this role will be based in Co Kildare it offers the opportunity for international travel, as the successful candidate will be travelling up to 60% of their time.  The role will report to the Customer Operations Manager.
 
To perform field installations and carry out calibration and repair of equipment
To provide remote support to clients via email, Skype and remote system access
Assisting customers in data acquisition on critical missions
Providing detailed, actionable recommendations back to the Hardware and Software teams on the system, based on field trips and feedback from clients
Assisting with the development of new Hardware and Software releases.
Accurate and thorough completion of job reports on a timely basis, and ensuring all open customer tickets are kept up to date with latest developments
Management of customer specific portal pages to ensure they are fully armed with the latest releases of software and firmware
Writing and maintenance of FAQ's and customer manuals
 
Qualifications - A Bachelor's degree in Mechanical, Electrical, Electronic or Mechatronic
3 plus year in the field customer service or 3 plus years manufacturing experience in final assembly or test of electronic equipment
Experience of field installations and carrying out calibration and repair of equipment
Experience working with client staff in integration or installation of equipment
Experience in providing remote support to clients via email, Skype and remote system access
Strong positive attitude with excellent customer service skills
Clear and concise verbal and written communications
Self-motivated with ability to work alone or within a larger team and to work with limited supervision
Be able to interpret electronic / electro-mechanical schematics and drawings

ETPM focuses on the combination of in-depth contract expertise with sound seafaring knowledge to offer services in support of marine operations offshore.

 

Founded in the provision of consultancy for high risk marine operations, the Group is a household name for technical assurance and more latterly project execution services. These core skills have lead to the development of a range of associated services at the same high standards as the founding concepts.