Company: Raeburn Recruitment
Skills: IT - Analysis & Management, IT - Programming & Database, IT - Sys Admin & Support
Experience: 3 + Years
Education: Tech/Vocational Cert/Apprenticeship
Employment Type: Full Time Salaried Employee
Salary: Negotiable
Location: Stockton-on-Tees, England, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Only those with the Right to Work in the UK should apply. Raeburn do not have the ability to provide visa sponsorship, therefore current valid ability to work in the UK is required.

An exciting opportunity to join one of the Engineering service compny in Stockton-on-Tees on a permanent basis.


This job description details the requirements for the role of ICT Service Desk Analyst, reporting directly to the ICT Support Manager.


§In line with business and legislative requirements, to ensure that the business is provided with an extremely high level of ICT support & project management services.
§To maintain high levels of safety, availability and reliability for ICT services, by ensuring the effective and accurate provision of a diverse range of ICT, outstanding communication and account management skills in order to support the company business as a whole in achieving ICT goals and objectives.
§To contribute to the timely achievement of personal, departmental and section goals.
§This role will take lead in the day to day operations and co-ordination of the company ICT Service desk, ensuring calls are fully managed from point of escalation to resolution ensuring 100% customer satisfaction.


To lead the co-ordination of the ICT Service Desk, and help develop the policies, reports, procedures, written protocols etc, satisfying both business and customer needs and statutory and agreed internal and external standards.

Responsible for providing the main point of contact between end users, customers and ICT Staff.

Ensure comprehensive asset management across the estate.

To ensure the effective and accurate provision of a range of administration and support duties. To include (but not limited to):

§Day to Day co-ordination and management of ICT Service Desk (from call logging to triage these issues and escalate to the correct departments)
§1st, line company ICT Service Desk Support
§Preparation and installations of hardware/software.
§Asset Management
§Mobile Phone Management
§Management of multi-vendor printing estate.
§Procurement of ICT Equipment/Licenses/Systems.
§Training / Inductions of staff on new systems and hardware.
§To provide appropriate support and information to the ICT Support Manager outlining relevant issues, trends and policies.
§To establish strong, effective relationships with all members of the ICT Department and its key customers - internal and external.

To portray the role of ICT Service Desk Analyst in an enthusiastic, positive and professional manner.

§ICT qualification.
§Relevant ICT work experience & contributions.
§Previous help desk/service desk analyst or co-ordination role.
§Experience in Building, installation & upgrading of hardware.
§Relevant 1st Line ICT Helpdesk knowledge.
§Relevant Service Level Agreement Management.
§Microsoft OS (Win 7 Onwards).
§MS Office 2010 Onwards.

In order for your application to be progressed, all candidates must meet the minimum requirements of the job role person specification

Established in 1981, Raeburn has more than 34 years’ experience supporting our clients in the UK and international Oil & Gas and Petro-Chemical Industries.




Raeburn is built upon a solid foundation of experience and genuine hands on appreciation of our client’s project and operational developments - from the very first generation of UKCS offshore platforms to onshore refineries, tension leg platforms, pipeline and subsea completions, deep water projects, FPSO developments and de-commissioning projects, Raeburn have effectively supported our clients at all stages of their UKCS and international upstream and downstream projects and operational requirements with qualified and experienced multi-disciplined personnel.




Our combined knowledge of worldwide Oil & Gas & Petro-Chemical projects both onshore and offshore, operations and standards, our unmatched professional technical and commercial recruitment experience, pay-rolling services, access to one of the world’s largest Oil & Gas & Petro-Chemical specific databases, and our proven experience in the fields of international Visa, Work Permits, Payroll and Taxation management, ensures that Raeburn are best placed to support our clients with their recruitment needs, and provide support and advice on industry related matters.




Raeburn are fully committed to supporting our clients with all their recruitment and on-boarding requirements, and have the scalable structure, experience and dedication to provide a high quality, unrivalled and professional services enhancing efficiency and adding value to our clients’ businesses.




Raeburn have an outstanding track record of delivery for the Oil & Gas & Petro-Chemical industry’s major operators, service companies and contractors at all stages of their developments both in the UK and internationally. We are aware of the ever changing recruitment market and the need to ensure we are pro-active in the delivery of recruitment services provided to our clients, specifically in terms of legislation, technology and contractual demands.




Raeburn’s growing success is built upon our knowledge and expertise within the Oil & Gas and Petro-Chemical industries delivering the very highest of standards and reliability in sourcing the very best talent available in the market. Raeburn’s management and our teams of dedicated recruitment professionals are committed entirely to delivery and support for our clients now and in the future.