Company: Weatherford
Skills: IT - Sys Admin & Support
Experience: 1 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Katy, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.
     




ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit  www.weatherford.com  and connect with Weatherford on  LinkedIn ,  Twitter ,  YouTube  and  Facebook .

Weatherford delivers innovative technologies and services designed to meet the world's current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

Responsible for day to day SUPPORT OF ForeSite SOFTWARE USERS 

DUTIES & RESPONSIBILITIES:

Answer phone calls, emails and other channels of communication from customers asking for assistance with product issues

Help customers with configuration, usage and administration of their systems

Deploy patches to resolve issues on customer systems

Provide scripting and programming support 

Train customers on new product features

Identify cause of problem reported by debugging VB, C#, XML, SQL, HTML 5/Scripts if necessary correct them or report them to the developers.

Resolve customer issues related to SCADA, Lift Optimization and Analytics

Exhibit thorough knowledge of Upstream Oil & Gas Optimization Software functionality, configuration and usage

Manage and track escalations to higher support levels and escalations to other teams

Manage adherence to SLA commitments and deviations. Use Customer Service Software tools to monitor, prioritize and deliver support services

Participate in software testing during the release cycle

Support multiple versions of the software

May require occasional travel to the field sites

Requires participating in 24x7 rotation with other team members to respond to critical system support requests

Work with the commercial team to manage and distribute licensed software to customers

Create and distribute activity reports

Work assignments carried out to the highest quality level

Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions

Must understand and comply with all safety rules and company policies of Weatherford

Perform various other duties as assigned by supervisor within the physical constraints of the job

 

QUALIFICATIONS

Excellent troubleshooting skills and familiarity with C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, and Angular languages

Entry level, 6 months to 1 year experience

Familiarity with RESTful APIs and web applications

Ability to enhance or customize changes in existing utilities

Experience supporting software products

Knowledge of Windows programming environment

Knowledge of Web Security, Authentication and Authorization

Excellent verbal and written communication skills

Ability to calmly manage crisis situations

Ability to acquire knowledge through self-learning

Ability to work with minimum supervision

BS Computer Science or Engineering or Information Systems

The physical ability to immediately respond to emergency situations.

Preferred:

Experience in SCADA, Data Analytics, BI

Experience in CygNet, ForeSite, WellFlo, LOWIS or similar software

Experience in Oil and Gas Industry

Experience supporting C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, Angular, RESTful APIs and web applications

1 years' experience in a similar role troubleshooting and diagnosing problems with hardware and software

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. We may be a large company, but we empower our team to create fresh ideas that challenge convention and break the status quo. Our employees are the key to driving our growth and success. Everywhere we operate, they are inspired to develop new and efficient ways of raising the bar to meet the needs of an evolving industry and solve our clients’ toughest challenges.

 

At Weatherford, you will work in an exciting, high-energy environment where we are making groundbreaking, award-winning advancements in oilfield technology.  The opportunity to explore your potential is limitless.

               

                Visit www.weatherford.com/careers to learn more. 

 

 

Weatherford is ranked in the Global Top 10 in Rigzone's Ideal Employer Rankings - find out more here.