As home to supermajors, as well as a plethora of smaller, independent energy players, the US boasts one of the largest concentrations of energy personnel in the world. With its insatiable appetite for energy resources, the United States is the world's single largest consumer of oil, using as much as 20.73 million barrels per day as of 2008. Recently, interest has peaked in the vast quantity of untapped natural gas resources in the US, the reserves of which were inventoried in 2008 at 238 Tcf, with producers specifically targeting the nation's promising shale formations for this energy commodity.
Customer Service includes all support provided to users before, during and after the purchase of goods and services. It provides training, advice, or trouble shooting as needed, plays a major role in the satisfaction of customers, and enhances their overall experience. Customer service is important in creating long-term customers, repeat business, and referrals while ensuring professional, helpful, and high quality assistance.