Company: Aberdeen Appointment Agency
Skills: IT - Sys Admin & Support
Education: Associates/2 yr Degree/Diploma
Employment Type: Full Time Salaried Employee
Salary: Negotiable
Location: Aberdeen, United Kingdom
Status: Active


In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Located in region: Europe      

We are working with our client based North of Aberdeen to source an IT Systems Engineer. This is a permanent role

Job Management

Responsible for ensuring the support, development and maintenance of applications in accordance with agreed standards/Service Level Agreements

Maintain the Power BI dashboard(s) and roll out software updates as issued by Microsoft

Implementation of SharePoint

Provide consistent level of support, as outlined in SLA, to all users across the business

Respond to system tickets in agreed timescale, as per SLA

Deliver projects to timescales agreed by and with the project owner

To oversee with input and support from relevant departments effected data held and review data quality regularly

Ensure that all changes, updates and necessary information is captured electronically in relevant server folder(s)

Undertake monthly reviews and maintenance checks across C-SAM and other business systems e.g. Power BI, ETM etc

Use diagnostic tools to troubleshoot system issues - working in partnership with IT colleagues as necessary

Set up and removal of new starters for C-SAM

Manage and ensure that all warranties associated with systems tools and support agreements are up-to-date and renewals managed

Technical Support

Provide assistance and leadership in the support of a range of IT&S solutions

Demonstrate technical expertise across specific applications and databases and give advice and input to the function as to their use by the business

Act as the main point of contact between all technical and software enquiries

Provide and update business systems' user guides e.g. C-SAM, ETM

Training C-SAM super users and host refresher courses on software updates

Ensure reporting requirements fulfil statutory requirements

Provide support to wider business as necessary. Includes involvement with ad-hoc assignments.

Ensure electronic & hard copy documentation is stored effectively and concisely.

Within sphere of work anticipate and resolve any issues and provide solutions daily

QUALIFICATIONS and SKILLS REQUIRED

Tertiary education to degree/recognized certification level in a relevant subject or relevant industry experience

Formal service management qualification - ITIL

Extensive experience in delivery and support of Asset Management Software

Wide grounding in all aspects with detailed knowledge of business application development and project life cycle: change control, reliability analysis, and quality management

Demonstrable knowledge and understanding of the business use of specific applications/able to provide assistance over a wide range of applications and system issues

Demonstrable detailed technical understanding of a proportion of the applications within the portfolio

Experience of delivering and supporting application databases

Knowledge of reporting/ dashboard solutions

Previous experience with creation and implementation of SharePoint

Self-confident with the ability to build and leverage personal and professional networks

Able to effectively use the specialist resources and knowledge of team members to deliver best solutions

Team player - works well in a team and able to get the best from everyone

Disciplined, organized, self-motivated and focused on delivery of results, champions the benefits of controlled processes and standards

Initiative and able to manage multiple conflicting priorities and deadlines

Achievement driven with ambition to develop self and team



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