Experience: 10 + Years
Education: Tech/Vocational Cert/Apprenticeship
Location: London, United Kingdom
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37678BR Programme Manager - Change & Knowledge Management United Kingdom London, Bank Street
Shell started operations in the United Kingdom more than 110 years ago. Since then we have grown into a leading innovative oil and gas company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation, and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.
What's the role?
The Shell Ethics & Compliance Office (SECO) team take care of Shell’s reputation and help staff to always make the right decision. We're now looking for a Change and Knowledge Manager to help us look after our Code of Conduct and our Ethics and Compliance (E&C) programmes.
What will you do?
This is a really great opportunity to add value for Shell. You'll be looking after our change and knowledge management strategy to make it consistent and well-coordinated. You'll also help us to shape the growth of these plans and continue the work on embedding our Code of Conduct and our E&C programmes. Your plan will influence both employees and contract staff and you'll help to continuously improve our ethical behaviours and compliance.
You'll really focus on the 'people' side of change. You'll look at areas like engagement, behaviours, and how we can improve the ways our people adopt existing processes and systems. You'll also advise – and take the lead – on our change and communication activity for lots of projects and initiatives being launched in SECO. You'll connect with other functions such as HR, HR Learning, HSSE (Health, Safety, Security and Environment), Legal, Finance and IT and collaborate with them to reach shared goals.
Here's a list of some of the things you'll do in this role:
Develop and build a Change Programme
- You'll apply structure to our methodology and help lead change management activities for SECO. This will involve setting up a change strategy and a plan that fits with our key goals. The types of change will include communications, learning and development, and senior leadership engagement as well as others
- Collaborate with the SECO change network to put the strategy in place
Maintain and develop our internal and external knowledge bases for the E&C community
- You'll look after the annual knowledge management plan. You'll nurture relationships with our lawyers and our programme and compliance staff to liaise about key programme and change issues and materials
- You'll also talk to other experts in the industry and research organisations to better understand 'best practice' in E&C knowledge
- You'll develop an eight step communication plan in collaboration with SECO, Internal Communications and other stakeholders
- Grow relationships with the Internal Communications team to ensure that our E&C communications reach the target audience
Supporting SECO programmes and leadership
- You'll give change and communication support to SECO Programmes. Things like Antitrust, Data Privacy, Anti-Bribery and Corruption, Anti-money laundering, Information Management, and Code of Conduct. You'll work closely with programme managers to help increase our employee compliance
- Act as a coach and advisor for SECO senior leaders to support change initiatives across the team
What we need from you
You'll have lots of experience and the right qualifications in both project and change management. And you'll be something of an expert in the theory and practice of each. You'll also be able to talk about your personal experiences implementing change and leading cross-functional and cross-business teams. You'll be a structured thinker. Someone with experience in interactive web based and SharePoint knowledge management. You'll be the type of person that likes to bring your creative insight and energy to develop new approaches that work.
You'll also have:
- Excellent written and spoken communication skills
- An understanding of our business environment and operations
- A great track record in looking after senior stakeholders. And you'll be able to nurture relationships and influence people at all levels, with different personal styles, and across cultures
- Degree level qualification
- 10+ years relevant experience in Change and Project Management
- Brilliant people skills. Excellent planning and organisational skills. Someone who can look after lots of different things at the same time
- A passion for knowledge management, and learning and development
- Good researching and drafting skills. An attention to detail and high accuracy
- The ability to work in a global environment. Independently, and as a member of a virtual team
What we offer you:
- At Shell, we're committed to investing in the development of your career and we give people with your skills a platform from which you can deliver and really excel
- Shell is a company with shared values. Honesty, integrity and respect aren't simply a strap line, but are a part of everything we do. What's more, we're a company that places the highest possible value on the diversity of our people and on our inclusive approach
- Join us and you’ll belong to a world where you can deliver and excel, feel pride in your achievements and propel your career with global opportunities
We care deeply about fostering a truly diverse workplace at Shell. We believe in doing everything we can to make Shell a flexible, an appealing, and as supportive place for women to work as we can. And we've retained our title as a top employer for women in the Times again in 2016.
We help with things like our formal (and informal) flexible working. Like our global and transparent pay policies backed by leadership team fully supportive of our diversity ambitions. And we'll help foster your career through our Women's Career Development programme and our extensive Women's Network.
Read more about a women's perspective here
People with an impairment
At Shell we're all about top talent. End of story. We want to encourage those of you who may face an impairment to regard Shell as a place where you'll be fully supported to grow and develop your career. It's as simple as that.
Just let us know about your circumstances if you'd like to apply. We can support you throughout the process. From application, to interview, to your first day of a long career with us.
Read more about how Shell support people with an impairment here
Learn More about Shell: Watch their Life at Shell Video