Oilfield customers have been significantly less satisfied with the equipment and materials available for subsea and deepwater projects than for land-and surface-based applications, according to analysis of data compiled by EnergyPoint Research, with subsea equipment receiving the lowest overall customers' satisfaction rating since 2005 of the oil product segments that EnergyPoint tracks.
The ratings shortfall is most acute in the areas of in-house quality control, post-sale support, and product availability and delivery, EnergyPoint reported in its second quarter 2010 Customer Satisfaction Survey. The industry's dissatisfaction with subsea products is clearly exacerbated by the significant growth of the sector over the last several years.
"This growth has caused some suppliers to spread thin their organizations as they attempt to service greater numbers of projects globally while simultaneously developing more technologically sophisticated and expansive offerings," EnergyPoint reported.
Data gathered indicates that customers see subsea blowout preventers, risers and flexjoints, and wellheads and trees as particularly lacking, followed by umbilicals, controls, manifolds and flowlines. Remotely operated vehicles (ROVs) received the highest long-term ratings of any subsea product category that EnergyPoint tracks.
"Via analysis of thousands of evaluations collected via EnergyPoint's surveys since 2003, it's pretty clear to us that the subsea equipment used in drilling, completion and production efforts is not as well-regarded as many other categories of oilfield equipment and services," EnergyPoint said.
"In other words, we believe that the quality, reliability and adequacy of subsea equipment are a potential weak link in the deepwater equation going forward."
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