SMT, the leader for Windows-based geoscientific interpretation software, provides primary technical support for its flagship product, KINGDOM™, in Spanish for the company’s Latin American customer base. Customers located in Trinidad, Tobago and Brazil, will continue to receive support in English and/or Portuguese.
Commenting on the announcement, Rick Pharr, Senior Director of Technical Support, said, “SMT’s offering of support in Spanish is part of the company’s ongoing effort to expand our technical service and support on a global level and provide local language assistance to help customers improve the way they work. Support services for our Spanish-speaking customers is another way in which SMT demonstrates that we are listening to the communities that buy and use our products.”
SMT’s strategic partner, Geoinfo SRL, based in Buenos Aires provides the Spanish language support on behalf of SMT. SMT remains focused on continued expansion in the South American market and Geoinfo, a top tier partner since 1995, will play an even greater role in this geography.
Along with the addition of Spanish support, SMT provides its global customers technical support in six different languages including English, French, Russian, Chinese, Arabic and Spanish.
The company’s geoscientific support staff is trained to help clients with all SMT software applications available and provides assistance to customers with any problem that may be incurred while using SMT products and services. Technical support is available through phone, email or fax.