Leading industrial technology specialist Tracerco, part of the Johnson Matthey group, has enhanced its global reach by investing £1 million to launch two regional service centers in Asia and Australia.
Training offered at the company's new Global Centre of Excellence, based at its headquarters in England, will be replicated for local engineers at the new facilities. The theory and practical based programs will educate new engineering recruits in process diagnostic applications such as column scanning, flooded member inspection and separator characterization. These non-intrusive technical services bring to local customers techniques that elsewhere have become an essential component in the process operators tool kit.
The recently opened base has significant office space for over twenty local Tracerco employees, workshop and laboratory facilities. The latter enables Tracerco to offer regional oil companies the benefit of much faster turnaround time for analysis of samples associated with reservoir tracer projects.
Tracerco Australia now operates from a custom-built headquarters with Process Diagnostics engineers, a technical sales manager and managing director for Asia and Australia, Ken Pearson. The company now has a fast growing customer base of oil and gas companies and oil field service companies regularly using Tracerco's industry-leading process diagnostics technology.
Mr. Pearson, said, "Asia and Australia are key growth areas for our business. The investment made in the regional service centers will give us a capability to give fast response to local customers via Tracerco engineers in the language and local culture.
"We recognize the importance of being where our customers are. If for example, an Australian operator is considering buying a TRACERCO ProfilerTM, they want to know that they have access to local technical support as opposed to flying an engineer in from our UK headquarters. As such, we have invested in our on-base training facilities and programs to ensure are regional field diagnostic teams can respond to customers' queries and problems in the most effective manner possible."
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