Landmark, a brand of Halliburton's Drilling and Evaluation Division, has announced that its North American and global Customer Support organizations have received certification under the prestigious Service Capability & Performance (SCP) Support Standards program, a highly regarded international standard that recognizes excellence in technology service and support operations.
This is the 11th consecutive year that the North American support operation has received SCP certification and the seventh consecutive year its global operations have met the stringent standards. Halliburton is the only oilfield services company to have any of its divisions achieve global SCP certification, putting Landmark among the ranks of more than 200 prestigious technology support organizations around the world, including Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Nokia and others.
"The SCP Standards Certification quantifies effectiveness of customer service and support based upon stringent performance standards and represents best practices in the industry," said Paul Koeller, vice president Halliburton Software and Asset Solutions. "It is an honor to be recognized for our commitment in these areas as we dedicate ourselves to providing customers with an unmatched level of support they can't get from any other E&P software and services company."
The SCP Standards Certification highlights Landmark's commitment to providing complete customer satisfaction. Landmark provides its customers with not only the highest level of technological support and service, but also the leading technologies, training, support courses and industry expertise they need in order to optimize production and maximize their technology investments. Achieving global SCP Standards Certification is particularly valuable for Landmark's international customer base -- no matter their location, customers receive the same high-quality and dependable customer service and support.
Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. The SCP Standards establish the global benchmark for service excellence, and Landmark has met that standard since 1997.
To receive SCP certification, Landmark underwent comprehensive annual, internal audits to confirm that they met the requirements of the program. The SCP Standards audit includes a complete review all customer support program criteria and elements, examination of process documentation, reports and other materials and interviews with staff and management team members.
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