Halliburton Deploys i2 SCM and CRM Solutions

i2 Technologies, Inc., the leading provider of dynamic value chain management solutions, announced that Halliburton Energy Services has implemented elements of i2's Customer Relationship Management (CRM) and Supply Chain Management (SCM) solutions. Halliburton Energy Services is a business unit of Halliburton Company.

Halliburton Energy Services provides products, services and integrated solutions for oil and gas exploration, development and production. Its vision is to be the undisputed industry leader in providing Real Time Reservoir Solutions. The company deployed industry-leading i2 solutions including Sales Configurator and Sales Pricer to facilitate self-service configuration and ordering of products, and to better collaborate with its customers, improving real-time operations and access to technical and commercial information.

With i2's Sales Configurator, Halliburton reports that it can successfully offer a high degree of parts customization in its Well Completion System, a solution that allows customers to create custom well completions to meet their particular well needs. Halliburton uses Sales Configurator in a Web-based environment to offer real-time automated customer assistance and order validation, and to reduce configuration errors during order capture.

"Rapid and accurate response is critical to the Well Configuration System," said Alvaro Escorcia, director of Real Time Reservoir Solutions at Halliburton. "We must have the necessary components ready as they are needed. Often our customers are working in offshore drilling or other remote environments, which makes the process that much more complex. i2's software gives us the ability to function as if the team were in one place, with fast and accurate planning and collaboration possible. We've been able to increase visibility and standardize on parts, while meeting our customers' unique needs."

Halliburton also put into operation i2's Sales Pricer, which is a flexible tool designed to deliver dynamic, rules-based pricing, increase pricing flexibility, reduce pricing maintenance, and speed turn-around time as part of this CRM deployment.

"Halliburton understands the importance of using technology to plan and collaborate more effectively in today's fast-paced business environment," said Kelly Thomas, senior vice president, i2 Solutions Marketing. "We are committed to helping innovative companies like Halliburton successfully harness the power of their value chain through the use of dynamic value chain management solutions."


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