Under the terms of the agreement, Schlumberger Network Solutions will employ various solutions from its DeXa Suite of Services to enable a worldwide network and IT infrastructure support service for Conoco, while utilizing globally integrated processes and tools.
The applied solutions from the DeXa Suite of Services include the implementation of a Global Service Desk and Self-Support Portal.
Schlumberger and Conoco share a similar global footprint, with offices around the world in common locations. Conoco will leverage the Schlumberger investment in a global network infrastructure and Global Service Desk to provide its employees a single point of contact for all IT-related problems and questions.
The Self-Support Portal will provide self-healing and self-support capabilities, allowing the user communities and IT management teams across the world to proactively identify, resolve and track technical problems.
"The global compatibility of Conoco and Schlumberger will enhance and simplify support services, system troubleshooting and future upgrades while offering numerous extended capabilities," said Tom Nicewarner, Conoco general manager and CIO. "As a service provider, Schlumberger Network Solutions brings to Conoco the knowledge, geographic coverage, innovative technology and global unified processes required for this IT breakthrough."
"The synergies between Conoco and Schlumberger businesses provide a unique opportunity to expand our existing partnership with breakthrough value to both companies," said Xavier Flinois, president of Schlumberger Network Solutions. "Both Information Technology and oil and gas production are core businesses at Schlumberger, and the combination of these two competencies is unique. Our global team will provide service excellence to Conoco's enterprise while adding value through technology innovation and a thorough understanding of Conoco's business requirements." The project transition is expected to be completed by the end of 2002.
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