AMSS Field Service Coordinator - Houston, Texas

Objectives of the Position
Responsibilities include the deployment of Field Service Technicians and coordinating the overall activities of field service. This includes but is not limited to job quoting and scheduling with the parts manager and service manager to insure proper utilization of resources to meet the needs of our clients.  To visit aftermarket customer top drives on location to inspect and advise customer on TESCO maintenance programs and spare parts. To be on call 24/7 by phone to troubleshoot any top drive problems within the region, and to be readily available to attend to any urgent troubleshooting call if a technician is not available.

Description of Responsibilities:
To coordinate with customer and have all paperwork in place as per TESCO's Minimum Service Quality Requirement before dispatching a technician.
To ensure all jobs are perform with QHSE awareness.
To ensure that jobs are closed every month end in accordance to TESCO accounting requirement.
To make sure the Top Drive installation, testing and commissioning are as per TESCO's sales agreement and to have customer sign-off.
To provide on-site hands on training to driller's and person in charge on client's location on to operate, service, maintain and troubleshoot TESCO Top Drive.
To be on standby during drilling operation, inspecting and maintaining client's Top Drive when the job is to standby and supervise Top Drive on-site.
To troubleshoot, repair and restore TDS operation in the quickest time possible by limiting the duration of down-time contributed by the TDS. This is in-line with the TESCO Vision to be the Industry Leader in eliminating Non-Productive Time (NPT).

Job Description:
From the Start to the End of Jobs:
Understanding customer need and concerns.
To follow TESCO standard procedures for installing, testing and commission Top Drive.
To understand and follow TESCO standard procedures for Top Drive troubleshooting.
To communicate and coordinate with supervisor and AMSS assistant for job preparation and paperwork.  Paperwork (FST, CSS, Expenses and Reports) to be scanned as soon as a job is completed (within 7 days).
To communicate and confirm job description with supervisor before, during and after the completion of a job.

On Location (Client's base or rig site) Jobs:
To listen, discuss and coordinate a job with Client on-site before the start of a job.
To inspect and recommend spare parts to client. MR preparation might be required from case to case.
To have client's representative on-site to sign-off on Field Service Tickets (FST) and Customer Satisfaction Survey (CSS).
To prepare daily equipment monitoring checklist as well as daily operations report to supervisor via email; with exception to some cases whereby internet is not available to send a weekly report via email, fax or telephone call.
All expenses incurred that were not provided by Client during the job must be submitted immediately after the job to AMSS assistant.

Unscheduled Jobs:
To train new in-house trainees on and off location.

Principal Tasks
Manage team of TD Technicians
Act as a mentor to develop and ensure high level of performance from both field technicians and field coordinators

Dispute resolution internally with both employees and other departments
Knowledge of all field personnel's technical ability to ensure they are properly supported
Ensure all technicians understand and value the importance of working safe, and ensuring they are actively participating in our safety program as outlined by Tesco QHSE
Represent TESCO at client visits
On service calls, issue resolution, and relationship building
Ensure all required paperwork for billing gets to the administrative assistants from each completed project in a timely manner
Continually seek process improvements to enhance customers experience with TESCO
Oversight of rig surveys, installation, pre-job planning and coordination with Engineering when required
Other tasks as assigned by the AMSS Field Manager

Educational Qualifications:
Minimum 3 years Top Drive experience
3+ years of experience in the oil and gas service industry (preferably TESCO products and services experience)
Degree in Electrical or Mechanical engineering an asset
High level of interpersonal skills

Competencies Required for Effective Performance:
Actively demonstrates TESCO's core values and supports company culture
High degree of competency with all TESCO's products and services
Ability to break a concept into tangible deliverables that can form a strategy
Creative thinker. Able to challenge colleagues in a constructive manner
Ability to interact with customers in a professional manner via face to face, phone and email mediums
TESCO top drive experience; operation, maintenance, troubleshooting, installation and commissioning
High quality work. Focus in details
High degree of cultural sensitivity
Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
Ability to maintain focus and composure with frequent interruptions
Professional and effective verbal and written communications skills
Able to represent TESCO in public settings

This Position Is Closed to New Applicants

This position is no longer open for new applications. Either the position has expired or was removed because it was filled. However, there are thousands of other great jobs to be found on Rigzone.