 REPORTS TO: Tech Support Center Manager
DEPARTMENT: Technical Field Support
LOCATION: Houston, TX - Greenway Plaza 4
BASIC FUNCTION: Provide technical support with mechanical equipment issues on a world-wide basis as requests arrive at the 24hr Support Center. Monitor equipment operations in the fleet as remote streaming allows. Trouble shoot mechanical equipment malfunctions and failures by liaising with onboard maintenance personnel and shorebased RMAs.
DUTIES:
AUTHORITY
1. Provide mechanical troubleshooting expertise to rig based personnel and rig managers asset/performance via phone and internet communications.
II
2. Communicate with rig based personnel regarding equipment failures and repairs while
evaluating and recommending to the Maintenance System team preventive measures to prevent future failures.
II
3. Utilize the department's dedicated tracking system to record all issues and activity.
I
4. View live data feeds from rig's equipment operations to be proactive in corrective maintenance.
I
5. Access the Transocean Technical Research Center to review and deliver O&M and other technical information to assist with problem solving.
I
6. Will be the Technical Field Support initial point of contact for all mechanical equipment technical issues.
I
7. Advises and recommends solutions to field operation problems.
II
8. Liaise with SMEs and Investigators on providing information and input to lateral learning.
II
9. Utilize available vendor resources and communicate accordingly to resolve equipment issues and problems in a proactive manner.
I
10. Promote technical exchanges and information with other field support groups to develop a "one field support" team.
II
11. Review downtime events to recommend proactive solutions for reduction.
I
12. Promote Reliability Centered Maintenance and predictive maintenance concepts.
I
13. Promote the establishment of sound relationships with vendors.
I
14. Work with rig based maintenance personnel to advocate compliance to industry and Transocean standards.
I
15. Participate in training initiatives, technical training courses and maintenance seminars.
III
16. Ensure that all correspondence our operations personnel incorporate a Safety and Environmental focus that is inline with the company core values and mission.
I
DEFINITION OF AUTHORITY:
Authority I To act.
Authority II To act but inform the person to whom he reports to and other interested parties. Authority III To consult before acting.
Note: The above is not a complete list of duties but a guide as tasks and objectives can change on needs.
QUALIFICATIONS:
EDUCATION: High School graduate with technical training in mechanical systems.
EXPERIENCE: Minimum of 12 years technical experience with drilling rig equipment and systems.
SKILLS: Proficiency in MS Outlook, MS Word, and MS Excel. Good communication skills to convey technical information to rig based personnel and shorebased management.
SPECIAL REQUIREMENTS: Broad interdisciplinary background in all areas of drilling rig mechanical equipment, engineering, data processing and an intimate knowledge of various items of drilling equipment. Ability to relate with technical and engineering personnel.
SUPERVISION: None
BUDGETS: Will use financial responsibility when developing solutions to problems.
INGENUITY: Considerable ingenuity is required in the ability to evaluate equipment problems and develop solutions to problems encountered with the leading edge of drilling technology in order to assist in getting out-of-service equipment back on line and maintain equipment in good working condition.
DECISION MAKING: Acts to reach sound technical and financial decisions concerning technical problems, evaluates and recommends to management actions which have significant operational and financial consequences or benefits.
For INTERNAL use only ~This position is eligible for the TRANSOCEAN EMPLOYEE REFERRAL PROGRAM
Desired Skills:
Employment Type: PERMANENT
Hours: FULLTIME
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