Customer Service Representative 10410
| Employer: |
Weatherford
Updated: May 17 2012
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| Desired Expertise: |
Sales and Marketing, Secretarial or Administrative |
| Experience: |
5+ years |
| Minimum Education: |
High School/Secondary |
| Location: |
Williston, ND, US |
| Reference Code: |
10410 |
| Employment Type: |
Full Time Salaried Employee |
| Job Status: |
Active / Open
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Job posting bookmarked!
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Job Description:
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 One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 50,000 people worldwide. With a product and service portfolio that spans the life cycle of a well- drilling, evaluation, completion, production and intervention- and a robust research and development effort , we are well positioned to meet the ever-evolving needs of the oil and gas industry.
Scope
Under limited supervision, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.: purchase orders, invoices, shipping, delivery receipts, etc).
Duties
Job Scheduling (Service Star)
Secure heavy equipment permits
Entry of job information to WPTS/WSM
Maintain cost estimates and reports for equipment and services for jobs
Accept orders from internal and external customers for products and services via the telephone
Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation
Prepare and distribute purchase orders
Regularly offer additional products or service to fill customer job orders
Maintain proper inventory levels and delivery records
Physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping
May dispatch scheduled service personnel to customer job sites
May resolve minor customer disputes by determining the best resolution on quantity, quality, and fit for purpose
May train and develop less experienced Customer Service Reps on Weatherford product lines, procedures, and processes
QUALIFICATIONS
High school diploma or equivalent
Requires 5+ yrs of related product line or customer service experience
Basic keyboarding skill
Basic skill level in Microsoft Office applications
Good verbal and written communication skills
Working knowledge of single or multiple product lines
Knowledgeable of Weatherford's operating policies, procedures, and processes
Must be able to work weekends and on an on-call basis
JD Edwards experience preferred
Transportation and Logistics experience preferred
Must be able to lift up to 50 lbs with carrying of up to 25 lbs
Calls will not be accepted for this position.
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