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Customer Service Manager
Employer:
NOV
Updated: Feb 2 2012
Desired Expertise: Secretarial or Administrative
Experience: 5+ years
Minimum Education: High School/Secondary
Location: Williston, ND, US
Reference Code: 1200481
Employment Type: Full Time Salaried Employee
Job Status: Closed - No longer accepting applications
Job Description:
The Customer Service Manager will be responsible for managing the account representative, inside sales and administration teams to achieve maximum productivity and profitability.  This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.

Duties include, but are not limited to:

    • Assist with cycle counting and inventory reconciliation
    • Review open purchase orders, expedite material, and audit procurement cards
    • Work with DSC Manager  to deliver financial results (i.e. revenue, margin and return on capital employed)
    • Work with DSC Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)
    • Support the account representatives and inside sales representatives in soliciting customers and growing market share
    • Improve customer relationships with both an emphasis in and focus on excellent customer service
    • Manage the account representative, inside sales and administration teams
    • Perform warehouse and/or driver duties, when required

Job Requirements

    • Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)
    • Product knowledge in the oil and gas industry
    • Employee relations and/or development experience, preferably in the oil & gas industry
    • Written and oral communication skills, both internal and external
    • Computer skills (Microsoft Office - Excel and Word)
    • Follow established guidelines, policies, and procedures
    • Work closely with other departments or business units and directly with customers
    • Possess integrity and a dedication to results
    • Analytical skills, objectivity and organizational skills
    • Management experience

This Position Is Closed to New Applicants

This position is no longer open for new applications. Either the position has expired or was removed because it was filled. However, there are thousands of other great jobs to be found on Rigzone.

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